This page sets out the legal framework that governs your use of 999aq, including how we handle your account, your rights under our policy, and what you need to know about access eligibility. Whether you fund your account with Nagad or Rocket, the same policy terms apply — and access is always subject to your local law and eligible region.
Jurisdiction-dependent access
Nagad and Rocket account context
User rights clearly stated
Policy contact routes published
POLICY POSTURE NOTICE
How Our Legal Framework Applies to You
999aq operates under a policy framework that is applied consistently across all account holders, regardless of which payment route you use. If you deposit through Nagad or Rocket, the same account terms cover that transaction as any other. Our legal position is clear: access to the platform and its services depends on whether use is permitted under the laws of your local jurisdiction and whether you fall within an eligible region we can serve. We do not make representations about legality in any specific location — that is your responsibility to confirm before opening or using an account. Within the scope of what we can offer, we work to make our obligations to you straightforward. Transactions processed through Nagad or Rocket are logged against your account and are covered by our data and transaction retention policy. If any portion of these terms conflicts with your local law, the local law takes precedence. Questions about how a specific policy clause applies to your account can be directed to our support channel, details of which are shown further down this page.
Nagad transactions
Rocket payments
Account-level records
Jurisdiction-dependent access
Eligible region requirement
POLICY SCOPE DEFINED
What Falls Inside and Outside This Policy
Not every part of your interaction with 999aq falls under the same policy clause. This section distinguishes the four main areas so you know exactly where our policy applies and where it does not. Understanding the boundary between what we control and what third-party services govern on their own helps you make an informed decision about how you use the platform.
Account Access
Opening, maintaining and closing your 999aq account is fully within the scope of this policy. The eligibility rules, identity requirements and access conditions stated in our terms apply directly to your account session and login activity on the platform.
Transactions
Deposits and withdrawals processed through Nagad or Rocket are covered by our transaction policy. We record those movements against your account. However, the mobile money provider's own terms also apply separately to the wallet side of the transfer.
Site Content
Game content, lobby pages and account dashboard screens that we publish directly fall within our editorial and content policy. This includes materials from our studio catalogue and any notices we post in the account area. We are responsible for what we publish.
Third-Party Services
Any external service you reach through the platform — including Nagad, Rocket or any linked provider — operates under its own separate terms. Our policy does not govern those third parties, and we do not accept liability for how they handle your data or transactions on their side.
YOUR ACCOUNT RIGHTS
Practical Rights Available Under This Policy
Our policy gives you concrete actions you can take regarding your information and how it is held. You are not just a passive subject of our terms — there are specific steps you can follow to review what we hold, correct anything that is wrong, and raise questions through our published support routes. If you believe a record against your account is inaccurate — for example, a transaction logged under the wrong Nagad or Rocket reference — you can raise a correction request directly with our support team using the contact path shown on this page. We aim to respond to policy-related queries through the same channel we use for account support. None of the rights listed here are conditional on the payment method you use, and none require you to have made a deposit first. Where local law grants you additional rights beyond what we list here, those rights are not limited by anything in our policy.
Review Account Records
Open your signed-in account dashboard to see the transaction log and account details we hold. If you cannot locate a specific entry, contact support with the date and payment method reference so we can check the record on our side.
Correct Account Details
If personal details on your account are incorrect, follow the update path shown in your account settings. For corrections that cannot be made self-service, submit a request through our support channel with the corrected information clearly stated.
Raise a Policy Question
If a clause in our terms is unclear or you are uncertain how it applies to your situation, write to us through the published support route. State the specific clause or scenario so we can give you a direct, relevant answer rather than a generic one.
Request Support on Access
If your account access is affected by a policy decision, you can request a review by contacting support. Include your account reference and a brief description of the issue. We will confirm what we can action and what falls outside our policy scope.
POLICY CONTACT PATHS
How to Reach Us About Legal Matters
If you have a question that relates directly to our legal terms, policy scope or your rights under this framework, the contact routes below are the ones we use for policy and account queries. Use the channel that suits how you are accessing the platform — most account holders coming from a mobile session find the live chat route quickest for straightforward questions. For anything that requires us to retrieve a specific account or transaction record, written contact gives us a cleaner reference trail.
Live Chat Support
Open the chat widget from any page on 999aq while signed in. Use this route for policy questions that need a quick clarification — for example, whether a specific clause applies to a Nagad or Rocket transaction you have already made.
Email Policy Contact
Send a written query to our published support email address for legal or policy matters that require a documented response. Include your account username and a clear description of the clause or issue you are asking about so we can respond with precision.
Account Help Centre
The help section accessible from your signed-in dashboard covers common policy and account questions in one place. Check there first — many rights-related and terms questions are answered in the published articles before you need to contact the team directly.
HOW WE HANDLE POLICY
Data Handling, Cookies and Account Security
Our approach to data, cookies and account security is part of the same legal framework that governs your use of the platform. Here is how each area works in practice, and who to contact if you want to request a change or ask how a specific mechanism applies to your account.
Data Retention
We retain account and transaction records for as long as our operating policy requires. Records tied to Nagad or Rocket transactions are kept in the same system as all other account entries. You can ask to see what we hold by contacting support through the published channel.
Cookies and Tracking
We use cookies to keep your session active and to log account activity on the platform. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how the account dashboard and payment flow behave on your device.
Account Security
Your account login credentials are your responsibility to keep private. We do not ask for your Nagad or Rocket PIN through any support channel. If you suspect unauthorised access to your account, contact us immediately through the live chat or email route listed on this page.
Policy Change Requests
If you want to request a change to how your data is handled — for example, correction of an account record or removal of stored details where local law permits — submit the request in writing to our email support route with your account reference included.
LEGAL FAQ
Questions About This Legal Policy Answered
The questions below cover what account holders most commonly ask about our legal terms, their rights and how this policy applies to specific situations. If your question is not here, use the support contact routes listed in the section above.
Does this legal policy apply to me if I am in Bangladesh?
Access to 999aq and the applicability of our policy depends on your local law and whether you fall within an eligible region. If use of this platform is permitted where you are, then yes, this policy governs your account. We do not confirm legality in any specific jurisdiction — that is for you to verify before using the platform.
Are my Nagad and Rocket transactions covered by this policy?
Yes. Deposits and withdrawals processed through Nagad or Rocket are logged against your account and are subject to our transaction policy. Keep in mind that the mobile wallet provider's own separate terms also apply to the wallet side of the transfer — our policy covers the account record only.
How do I find out what personal data 999aq holds on my account?
Open your signed-in account dashboard first — the account settings section shows the core details we hold. If you need a fuller record, contact our support team through the published email or live chat route with your account username and a clear request for the data we retain.
Can I request that my account data be corrected or removed?
Corrections to basic account details can be made from within your dashboard settings. For removals or changes that go beyond self-service — particularly where your local law grants you that right — submit a written request to our support email with your account reference and a description of what you are asking us to change.
What happens if part of this policy conflicts with my local law?
Where any clause in our policy conflicts with the law in your local jurisdiction, local law takes precedence. We do not override local legal requirements through our own terms. If you believe a specific clause creates a conflict, raise it through our published support channel so we can review it in context.
Who do I contact if I think my account was accessed without my permission?
Contact us immediately through live chat or the published support email. Do not share your Nagad or Rocket PIN with anyone, including our support staff — we will never ask for it. State your account username and describe what you noticed so we can check the account activity log on our side.
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